General terms and conditions
These general conditions of sale govern all relations between the company Kids Lab By Mini Me SC and its Internet customers (“The Customer”). Before carrying out any transaction, the customer acknowledges and accepts these conditions from the moment he clicks on the Accept button.
1/ Special conditions of sale
The customer places the order by clicking on the “add to basket” tab. The order is added to a total that collects all the items confirmed by the customer by clicking on the button “I accept the general conditions of sale and make payment” in the menu bar.
The automatic registration systems of Kids Lab By Mini Me SC serve as proof of the nature, content and date of the order. The customer must print and send to Kids Lab By Mini Me SC duly signed the purchase request for orders over 500 euros (cost of goods, VAT included) that appears on the screen. Also, the customer must attach these general conditions of sale on paper duly signed. Otherwise, orders over this amount will not be taken into account and will not be legally valid.
3/ Order confirmation
Kids Lab By Mini Me SC confirms the acceptance of your order to the customer through the means he chooses: email, fax or post. The sale will not end until Kids Lab By Mini Me SC confirms the order.
Kids Lab By Mini Me SC reserves the right not to confirm an order for a specific reason such as the supply of products, a problem with the order received (e.g. illegible document), an abnormal order or a foreseeable delivery problem. Kids Lab By Mini Me SC will inform the customer.
No new orders can be placed until the customer has paid the sums due for previous orders. Also, the ownership of the goods will not be transferred completely until the company Kids Lab By Mini Me SC receives the sums due by the customer.
4/ Terms of delivery of orders
Deliveries will be made within a maximum of 15 days. If an item is not in stock at the time of ordering, we will let you know and confirm the date when it will be available again or propose an equivalent replacement product. Delivery is at the recipient’s expense.
6/ Costs of delivery and reception of orders
The delivery costs are included in the price (VAT included). Otherwise the delivery costs will be indicated to you before making the purchase.
When placing an order, the customer agrees to sign the receipt sheet submitted by the person making the delivery, which may include all comments it deems necessary. Without observations it is understood that the product is received in optimal conditions. By signing the receipt sheet, the customer acknowledges having received the number of packages indicated on it. If the client observes damaged products or a lack of products, a complaint must be made to the Customer Relations Service by e-mail, within a maximum period of three days.
Any event such as, for example, force majeure, accident, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, constitutes, by express agreement, a clause of suspension or extinction of the obligations of the company Kids Lab By Mini Me SC, without compensation for the benefit of the customer if the event takes place for more than 15 days. In these circumstances, the customer will be fully and automatically released from his obligations in relation to his order.
The company Kids Lab By Mini Me SC will inform the customer by any appropriate means and on the same day on which the event occurs so that it can freely cancel the order by reply by post or e-mail after notification of the event.
If the goods cannot be delivered to the customer due to the latter, Kids Lab By Mini Me SC reserves the right to charge the customer for the costs of preparation and delivery.
7/ Shipping company
Deliveries will be made during normal office hours or outside of normal office hours if so agreed with the customer. Select the shipping address so that someone can receive the package.
All prices are in euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by Kids Lab By Mini Me SC. Payment for products and services is made by credit card in a secure environment on our supplier’s server. The customer’s credit card will be charged in euros 2 days after acceptance of the order by Kids Lab By Mini Me SC and retains ownership of the products until the customer pays the full price of products and services.
9/ Product data sheet
The photographs showing the products are provided for information purposes only. The texts accompanying these photographs are the reproduction of information appearing on the packaging or the instructions for use. The differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The colour of the products displayed in the virtual shop may differ from the actual colour of the product.
10/ Terms of payment
The products ordered will be delivered after payment by credit card (Master Card, Visa Card, American Express, JCB) or Paypal.
Kids Lab By Mini Me SC is obligated to protect your private information. Personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to any person (or any third party).
12/ Information requested
By placing orders through the site https://www.kidslab.es, you consent to Kids Lab By Mini Me SC using personal data about you, communicated by you or collected through the operation of the site. These data (names, e-mail address, postal address, credit card number with expiry date, etc…) are necessary for us to process your orders.
13/ Security of personal data
Orders (containing your account information) are shipped via a secure server. The security program (SSL) encrypts all the information you enter before it is sent to us. In addition, message transmissions are protected against unauthorized access by third parties.
The customer will benefit from the legal guarantee of hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, the warranty does not apply if faults or damage occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The purchaser should refer to the appropriate recommendations on the product packaging.
You have the right to withdraw from this contract from the time you create the order until the shipping preparation process begins on the part of the shipping company. This is an electronic process.
To exercise the right of withdrawal you can click the cancel order button in the online shop. If they are within the deadline before the order preparation has started, it will be cancelled.
Consequences of withdrawal
In the event that the withdrawal on your part falls on time, we will refund all payments received from you. We will proceed to make this refund using the same means of payment used by you for the initial transaction.
16/ Intellectual Property
When connecting to the Internet site created by Kids Lab By Mini Me SC owner of all intellectual property rights of the same, the customer may not copy or download all or part of its content without prior express permission of Kids Lab By Mini Me SC.
Telephone: 683 125 466